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Sonos playback issues for users on Virgin Media [Solved]

Update 27 April, 2017 - 15:50 BST

Virgin Media have confirmed the routing issue has been resolved and all affected users should be able to stream Deezer via their Sonos device again.

Update 27 April, 2017 - 14:00 BST

As of 14:00 BST the issue is still on-going.

We continue to work with Virgin Media and Sonos to get the routing problems resolved and service restored to normal, as soon as possible.

26 April, 2017

Virgin Media are experiencing issues routing Deezer through to Sonos devices, resulting in some users experiencing playback issues.

Please note this only affects playback via Sonos devices and using Deezer via our website should still work for users on Virgin Media.

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Comments

  • Avatar
    M Lee1999

    i have virgin media and a sonos setup
    until today it all worked well
    now i cannot access deezer through my sonos system
    any suggestions?

  • Avatar
    Neil

    Hi M Lee1999,

    Virgin are already working on resolving the issues, but in the mean time as a work around, it's possible to use Deezer through a web browser or one of our other apps as these do not appear to be affected by the routing issues.

    The Deezer will function with Chromecast too if you're got a compatible device.

    Neil
    Deezer Support

    Edited by Neil
  • Avatar
    Urmo2urmy

    So is it a fault of Virgin Media or Deezer? I bought the Sonos system so I could play music thu. Should I cancel my Deezer account if it's not compatible?

  • Avatar
    YA

    Hi,
    I have the same issue as [M Lee1999]...
    Any updates on this?
    Thanks

  • Avatar
    Neil

    All other ISPs in the UK are unaffected by this issue, it appears to be on Virgin Media's side.

    They are investigating the cause of the service disruption; are you still experiencing the same playback issues today?

    Edited by Neil
  • Avatar
    Tim Martin

    I have the same issue and yes, it is ongoing this morning.

  • Avatar
    Joanne

    Hi Neil, I also have the same problem and I am on Virgin Media. As other people are asking is there an update on this? This started yesterday and it is still the same. Thanks.

  • Avatar
    Neil

    Tim/Joanne - thanks for the update, we've received additional reports that the issue is still on-going and I've posted an update above reflecting this.

    We've been speaking with many of our customers gathering up technical information and all of this has been passed along to Virgin Media's technical teams.

    Neil
    Deezer Support