Disappearing Music

You’re sure you added that favorite, but now have no idea where it has gone? Can’t find an album that you found yesterday? We might have a solution:

Downgrading to the Free service

You have to be on at least a Premium+ Deezer subscription to download music.

If you decide to unsubscribe to Deezer, your downloaded tracks will not be lost, but you will not be able to access them until you re-subscribe.

As long as you re-subscribe with the same account, all your downloads should be there.

Lapsed Deezer Subscription

Check that your Deezer subscription is still active, look here if you’re not sure.

Content removed from Deezer

On a rare occasion, the licensing agreements that we have with artists change, and as a result, their music might disappear for a short time while we renegotiate.

Reached your song limit

Check out your limits for all the numbers you need to know.

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