Issues with playback on - July 21 [solved]

Update: August 3

Our technicians have pushed another update this morning which resolves the playback issues.

We are continuing to monitor the situation closely.

Thank you for your patience and understanding.

Update: August 1

Our technicians deployed an update for the website a few days ago. This appears to have helped, but we are aware that some users are still affected by the issue.

We are still working on another update to fix the issue for all affected customers.

It has been noticed that Chrome has less issues than FireFox. Although this isn’t a solution, and Chrome isn’t completely fixed, it may help some users if they use an alternative browser.

Update: July 22

Our investigation into cause of the playback issues continues, we'll provide updates as we get further information from our technical teams.

We apologise for any inconvenience caused by this disruption to the service.

July 21

We've received reports of occasional issues with our music player on, where playback freezes or gets stuck playing the same song on repeat.

We are already investigating the cause and thank you for your patience while we work to resolve these issues as quickly as possible.

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