Common Problems on iOS

iO-yes or iO-no? Having problems with your iOS device?

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The most likely reason for this is that your Deezer app is out of date. Make sure you have the most up-to-date version on your iOS device.

If this still doesn’t work, then have a quick chat with us so we can get you on your way.

Playback “hiccups” (stops and starts)

If you have interrupted playback that keeps stopping at random intervals, you most likely have a problem with your smart cache.

The great thing about iOS is that you can delete your smart cache and keep your downloads.

  1. Go to My Music
  2. Tap the Settings button
  3. Tap App settings
  4. Scroll to Smart Cache
  5. Select Empty Smart Cache

Have a look at general common fixes for a step by step guide on other smart cache solutions.

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