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Sonos is not recognizing my Premium+ subscription

Deezer asks me to subscribe despite completing the registration process.

If you have received your Sonos code by completing the Sonos-Deezer registration then please try the following steps:

  1. Login to Deezer (preferably via a PC)
  2. Go to www.deezer.com/gift
  3. Enter the code you received there
  4. Confirm that the profile name and offer duration are correct
  5. Add in payment information to activate your trial period. 

I receive an error message stating my code is invalid

This can happen to a number of reasons. Please confirm that your code was not yet redeemed on the correct account by navigating to your subscription page after logging in.

The most common cause of the issue is that the code was redeemed on another account by mistake. Should this be the case then please submit a new helpdesk request.

Please include the following information:

  1. Sonos-Deezer Code
  2. Deezer account email address
  3. Sonos serial ID
  4. Sonos registration email address (if different)

I redeemed my code but my Sonos device hasn't updated correctly

If your account has been updated correctly but the Sonos device is only allowing you to play the radio channels on Deezer and is not recognizing your Premium + subscription, then remove all your Deezer details from your device and turn it off.

After 30 seconds turn your Sonos back on and re-enter Deezer details and should have full access to all your music.

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