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Refused Payment

Have you tried to make the payment and it isn’t being accepted? If so, then please check the following:

  • There are sufficient funds in your bank account to pay your Deezer subscription
  • Whether your credit card is able to make overseas purchases (your bank can tell you)
  • That your bank/card provider have not placed any restrictions preventing you setting up regular subscription payments
  • Your card is registered in the country you are trying to start your Deezer subscription in (for example, you cannot use a Brazilian credit card if you are in Mexico, starting a Mexican Deezer subscription)
  • That your card hasn’t expired or is invalid
  • If you have reported your card lost or stolen, then you will need to update your card details on your Deezer account before you can make a payment - always check with your bank first

If you can’t see anything above that can help and resolve your issue, then don’t hesitate to contact us.

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