Deezer and Itaú Partnership in Combinaqui in Brazil

When subscribing to Combinaqui and opting for Deezer, you will provide a mobile phone number. After subscribing, you will receive an SMS with a link to the Deezer page where you will create your account or link an existing Deezer account. You can also access the Deezer website https://www.deezer.com/br/activate/itau, enter your phone number previously registered when subscribing to Combinaqui and follow the steps to create your Deezer account.

Attention: If you are already a Deezer Premium customer, you will need to cancel your current account and only after cancellation will you be able to link the account through your Combinaqui combo. If you have any difficulties activating or using the benefit, please seek help from our support.

In this case, you will first need to cancel your Deezer Premium subscription with Deezer and then, when your account is Deezer Free, you can link the offer via Itaú by following the steps mentioned above.

No, you can use your existing Deezer account. However, when your previous subscription ends, you will need to activate the new offer via Itaú to continue enjoying Deezer without interruptions.

Currently, the only option available through the partnership with Itaú is Deezer Premium.

The SMS can sometimes take a few minutes to arrive — but if you have waited and still received nothing, you do not need to start over. Access the activation link directly:

👉 deezer.com/br/activate/itau 

Or, if you prefer, follow these steps: 

• Go to deezer.com and click on "Activate my partner offer". 
• Select Itaú. 
• Enter the mobile phone number you registered when subscribing to Combinaqui. 
• Follow the steps to create your Deezer account or link an existing Deezer Free account. 

Attention: the phone number entered here must be the same as the one you used when subscribing to Combinaqui. If you are unsure which number was registered, contact Itaú support. If you still have difficulties, our support team is available to help.

Yes! Combinaqui allows you to switch to another combo that includes Deezer Premium. We always recommend carefully reading the Combinaqui Regulations to stay updated on the latest changes introduced by Itaú.

1. Open the Itaú app.
2. Go to Products > Exclusive Products > Combinaqui.
3. Select the option to change your combo.
4. Choose a combo that includes Deezer Premium — such as Combinaqui Conexão, which combines music streaming with internet bonuses.
5. Confirm your selection and accept the updated terms.

If you notice any discrepancies in the payment of the monthly fee, contact Itaú customer support for assistance. They will help resolve any payment-related issues.

We recommend reading the Combinaqui regulations found on this Itaú page - https://www.itau.com.br/combinaqui for updated information.

Access to Deezer Premium via Combinaqui depends on the monthly subscription payment. Itaú attempts to debit from the 5th day of each month. If this debit is unsuccessful, Itaú continues to try charging on subsequent business days throughout the month. If no successful attempt is confirmed by the last day of the month, the combo is suspended from the 1st day of the following month and Deezer Premium is automatically deactivated.
 

The good news: your profile, playlists and favourite songs remain saved in your account. You do not lose anything.

1. 5th day of each month: Itaú tries to debit the monthly fee from your account.

2. Insufficient balance: new attempts are made on subsequent business days throughout the month.

3. Last day of the month without confirmed payment: your subscription enters suspension process.

4. 1st day of the following month: the combo is formally suspended and Deezer Premium is deactivated.

• If payment occurs before the last day of the month, the benefit is normally renewed at the start of the following month.

• If payment occurs after suspension is active (for example, on the 2nd day of the following month), reactivation only occurs on the 1st day of the subsequent month.

• Ensure the current account linked to Combinaqui has sufficient balance from the 5th day of each month.
• If you have an "Account Limit" (overdraft), also check its availability. The debit can use it.
• Pay attention to communications from Itaú about overdue payments.

You will continue to have access to Deezer Premium until the end of the paid period. After that, your profile will be changed to Deezer Free.

If you want to cancel your Deezer Premium subscription, as it is part of the Combinaqui benefits package, you must cancel this package at Itaú branches, through customer service centres or via the app.

If you cancel your Combinaqui benefits package, your Deezer Premium subscription will end on the last day of the reference month. Your Deezer account will switch from Premium to Free, losing access to several features. However, your favourite songs remain saved in your Deezer account, provided you do not delete your Deezer account.

In this case, after cancelling Combinaqui, wait until your Deezer account becomes free. Then you can subscribe to the plan that best suits you directly with Deezer via our app or website www.deezer.com. More information about our plans HERE

If you tried to complete the activation journey by entering your mobile number associated with the Combinaqui offer and received the screen below, this means your benefit was linked to your Deezer account, but unfortunately your phone number was not provisioned with Deezer Premium. We recommend contacting Itaú support for further clarification.

This could be happening if you logged into another Deezer account or, for example, if there was a delay in paying the Combinaqui monthly fee. The provisioning of the Deezer Premium service is Itaú’s responsibility, so we recommend contacting Itaú support.

If you are experiencing problems with the Deezer app, try updating the app, checking your internet connection or restarting your device. If problems persist, visit the Deezer Help Centre for further support.

For questions about monthly fee billing, contact Itaú. For technical issues regarding Deezer, visit the Deezer Help Centre.

To update your email or other account information, log in to your Deezer account, go to the settings section and make the necessary changes. If you have difficulties, visit the Deezer Help Centre for support.

If you are going to change the phone number linked to your Combinaqui/Deezer benefits, contact Itaú customer support for help changing the number. If you use your phone number to log into your Deezer account, you should update the number via the Deezer app or, if you have difficulties, through our support.

If you need to update your email, just access your Deezer app and make the changes. If you do not have access to the existing email on your Deezer account, you will need to contact our support team.

Deezer Premium offers three audio quality settings to suit your preferences and connection: Standard Quality: 128 kbps High Quality: 320 kbps HiFi Quality: 1,411 kbps.

We recommend downloading the Deezer app from the official Google Play Store and Apple Store. We also have a desktop app available for Windows and Mac systems. You can also listen to Deezer on your computer via your browser at www.deezer.com.

Yes! Deezer, through the desktop and mobile apps, allows you to download playlists and albums you have marked as favourites to listen offline, provided you have downloaded the content to your device. More details -Click Here

Yes! With your Deezer subscription, you can listen to music on multiple devices, including smartphones, tablets and computers, ensuring you enjoy your music wherever you are.

Deezer has a feature called "Tune my Music" to transfer content between your old streaming app and Deezer. Just check the list of apps supported by “Tune My Music” to see if your service is included - Click Here

Yes, you can use your Deezer Premium subscription on all devices compatible with Deezer. You can find more information - Click Here

Please use our Community to share your ideas and feedback about this partnership - https://pt.deezercommunity.com/

You can find help in the Itaú app or via the support channels available at https://www.itau.com.br/atendimento-itau/para-voce/telefones.