Bouygues Partnership with Deezer in France

This article will provide you with up-to-date and comprehensive information on Deezer's partnership with Bouygues in France, including an overview of Bouygues and Deezer, how to activate your account and a list of frequently asked questions and troubleshooting tips should you encounter a problem.

Who are Bouygues Telecom?

Bouygues Telecom is one of France's leading telecommunications companies, founded in 1994 as part of the larger Bouygues Group. It provides mobile phone, internet, and television services to millions of customers nationwide. Known for innovation and high-quality network coverage—including 4G, 5G, and fibre-optic internet - Bouygues Telecom focuses on customer satisfaction and sustainable digital solutions.

At the end of 2024, Deezer renewed its long-term partnership with Bouygues Telecom, cementing its strategic focus on the French market and enabling continued delivery of innovative music experiences. This renewal aligns with Deezer’s new strategic plan launched in 2025, aimed at empowering users through enhanced personalization and responsible innovation in music streaming, including transparency initiatives like AI-generated music tagging.

Who are Deezer?

Deezer is a global music experience platform delivering millions of tracks, personalized playlists, exclusive shows, and Hi-fi sound quality. Deezer’s unique features include Flow for personalized discovery, synchronized lyrics, Blind Tests, and SongCatcher for music recognition. You can listen ad-free, download music for offline mode, and enjoy premium sound on all your devices. Follow the latest news on https://newsroom-deezer.com/news/ 🤩!

Deezer Offers via Bouygues Telecom or B&You 1 GO

Bouygues Telecom customers can subscribe to Deezer Premium, Duo, or Family plans directly from their client space or while subscribing to eligible Bouygues mobile or Bbox internet plans.

• Deezer Premium: €11.99/month after up to 2 months free trial, offering ad-free music and offline mode
• Deezer Duo: €15.99/month after one month free trial, for two independent accounts with all Premium features
• Deezer Family: €19.99/month after one month free trial, for up to six individual accounts, including a Kid's mode option

All plans are without commitment, allowing cancellation anytime.

What are the available channels to subscribe to a Deezer plan via Bouygues Telecom?

Customers can purchase or activate a Deezer plan through Bouygues Telecom using several official channels. Each option allows fluid integration of Deezer billing within your Bouygues account and ensures immediate subscription activation.

Bouygues Telecom Client Space (Espace Client):

1. Log into your Espace Client on https://www.bouyguestelecom.fr
2. Go to Mes options → Ajouter une option
3. Select the Deezer option (Premium, Duo, or Family)
4. Confirm your plan selection

This is the most direct and frequently used method for activation.

Bouygues Telecom Mobile App

1. Open the Bouygues Telecom app (available on iOS and Android)
2. Log in with your Bouygues account credentials
3. Access the “Offers and Options” section and add the Deezer music option

The app allows you to manage all services from your smartphone, including Deezer activation.

Bouygues Telecom Stores

1. Visit any Bouygues Telecom retail store across France
2. Request to add the Deezer plan that suits you better to your current Bouygues or Bbox plan

The store advisor will guide you step by step, and an activation email will follow once complete.

Over the Phone

1. Call the Bouygues customer service line at 1064 (from France) or +33 660 614 614 (from abroad)
2. Request to add the Deezer plan that suits you better to your current Bouygues or Bbox plan

The support agent will guide you step by step, and an activation email will follow once complete.

Note on Billing 

When purchased through Bouygues:

• Payment is added directly to your Bouygues monthly bill
• You can cancel or change your plan anytime through your client space
• Prices vary depending on the plan (as of October 2025: Premium €11.99, Duo €15.99, Family €19.99)

This ecosystem of channels gives Bouygues customers flexibility to subscribe online, via app, over the phone, or in-store—ensuring Deezer is integrated quickly into their Bouygues experience. 

How to Subscribe and use Deezer via Bouygues

Log in to your Bouygues Telecom client space - Bouygues Telecom Website. If you’re not yet a customer, select and subscribe to a Bouygues mobile or Bbox internet plan and add Deezer as an option. Then, time to look on the Deezer plan that suits your needs - Deezer Plans. How?

• In the client space, navigate to the "My Offers" or "Manage Options" section
• Find and select the Deezer subscription offer
• Choose the Deezer plan that suits your needs: Premium (individual), Duo (two accounts), or Family (up to six accounts and Kids mode)

Next step, confirm your subscription:

• Confirm your choice to add Deezer to your Bouygues plan
• Depending on the promotion, you may benefit from an introductory free trial (e.g., 2 months free) before billing starts

When you acquire Deezer through a physical store or phone with Bouygues support, you will receive an e-mail to confirm the subscription and an SMS to activate your Deezer subscription. When you subscribe via website or app, subscription and activation happen at the same time, and you will receive an email to confirm the subscription of the service.

If you don’t have the Deezer app, please download it from your device’s app store or alternatively access Deezer from the web.

Create or Link Your Deezer Account when you purchase Deezer through physical stores or through a phone call with Bouygues support. If you acquire Deezer through digital channels (website/in-app) these steps happen before you confirm your subscription.

• You will be prompted to create a Deezer account or link an existing one
• To create a new account, provide a valid email address and create a password
• Alternatively, log in using your email, Facebook, Apple or Google credentials if preferred
• Explore personalized playlists, download music for offline listening, and enjoy HiFi quality streaming

Manage Your Subscription

• Manage Deezer and Bouygues Telecom subscriptions directly from your Bouygues client space
• You can upgrade, downgrade, or cancel your Deezer subscription anytime from there, with no long-term commitment

All Bouygues Telecom terms and conditions can be found here - Informations légales* 

*Use of the service is subject to the compatibility of the customer's terminals as listed in the General Conditions of Use of the Deezer service. Offer valid for a customer with a Bouygues Telecom or B&You + package. Valid only once per customer who has never used a paid Deezer service. Offer accessible from the Bouygues Telecom Customer Area. Prices subject to change. Terms and activation at bouyguestelecom.fr.

Upgrade or downgrade your Deezer Plan 

You can upgrade or downgrade your existing Deezer plan that you subscribed via Bouygues Telecom. However, since the subscription is managed by Bouygues, the changes must be made directly through your Bouygues client space. Here’s a detailed step-by-step guide: Access Your Bouygues Client Space

1. Go to the Bouygues Telecom website: https://www.bouyguestelecom.fr
2. Log in using your customer ID and password

Navigate to “My Offers and Options”

1. From your dashboard, open Mon compte (My Account)
2. Select Mes lignes et offres (My lines and offers)
3. Click Gérer mes options (Manage my options)

Locate Your Deezer Subscription

1. Scroll down to find your Deezer subscription under “Vos options en cours.”
2. Open the Deezer details page

Choose the Plan You Want

1. Select Modifier l’option Deezer (Edit Deezer option)
2. You’ll be able to see the different available tiers:
   • Deezer Premium – Single-user plan (€11.99/month)
   • Deezer Duo – Two-user plan (€15.99/month)
   • Deezer Family – Up to six accounts (€19.99/month)
3. Choose whether to upgrade or downgrade your current plan

Confirm the Change

1. Review the new offer details and cost
2. Confirm your plan change by clicking Valider (Validate)
3. You will receive an on-screen and email confirmation from Bouygues Telecom

Restart the Deezer App (Optional) If the new plan features (like Family profiles or Duo access) are not showing:

1. Log out and back into your Deezer account
2. Restart the Deezer app or refresh your browser session

Important Notes You must manage Deezer plan changes via Bouygues if you subscribed through them. Changes made directly through Deezer’s website or app will not apply. Bouygues adds your Deezer payment automatically to your Bouygues Telecom monthly bill. 

How to cancel your subscription

To cancel a Deezer subscription obtained through Bouygues Telecom, you must manage the cancellation through the Bouygues client space:

1. Log in to your Bouygues Telecom customer area
2. Go to your subscriptions or options section
3. Find the Deezer subscription and follow the prompts for cancellation
4. Confirm the cancellation to avoid further billing

Alternatively, you can contact Bouygues Telecom customer service directly by phone or chat for assistance with Deezer subscription cancellation. Note that cancelling directly through Deezer (outside Bouygues) will not stop billing if your subscription is managed by Bouygues. 

FAQs