Sonos troubleshooting

If you’re having issues with Deezer on Sonos, you’ll find solutions to common problems here.

My Deezer password is not recognized

If you’re having problems logging into your Deezer account, visit our troubleshooting page here.

Making sure Sonos recognizes your Deezer subscription

If you’re problems logging in continue, please do the following:

1. Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
2. Request a new password here
3. Create a new password and keep it safe
4. Turn your Sonos off for a minute to allow it to re-cycle
5. Turn your Sonos back on, enter your new Deezer details and you should have full access

If you’re still having problems please contact us so we can check your account details and make sure your Deezer Premium subscription is in place.

Deezer asks you to subscribe despite completing the registration process

If you have received your Sonos code by completing the Sonos-Deezer registration then please try the following steps:

1. Log in to Deezer (preferably via a Mac or PC)
2. Go to www.deezer.com/gift
3. Enter the code you received there
4. Confirm that the profile name and offer duration are correct
5. Add in payment information to activate your trial period

You receive an error message stating your code is invalid

This can happen to a number of reasons. Please confirm that your code was not yet redeemed on the correct account by navigating to your subscription page after logging in.

The most common cause of the issue is that the code was redeemed on another account by mistake. Should this be the case then please submit a new helpdesk request.

Please include the following information:

• Sonos-Deezer Code
• Deezer account email address
• Sonos serial ID
• Sonos registration email address (if different)

You redeemed your code but your Sonos device hasn't updated correctly

If your account has been updated correctly, but your Sonos device is only allowing you to play radio (via TuneIn Radio) and is not displaying Deezer, please follow the steps above in Making sure Sonos recognizes your Deezer subscription.