Refused Payment

Have you tried to make the payment and it isn’t being accepted? If so, then please check the following:

  • There are sufficient funds in your bank account to pay your Deezer subscription
  • Whether your credit card is able to make overseas purchases (your bank can tell you)
  • That your bank/card provider have not placed any restrictions preventing you setting up regular subscription payments
  • Your card is registered in the country you are trying to start your Deezer subscription in (for example, you cannot use a Brazilian credit card if you are in Mexico, starting a Mexican Deezer subscription)
  • That your card hasn’t expired or is invalid
  • If you have reported your card lost or stolen, then you will need to update your card details on your Deezer account before you can make a payment - always check with your bank first

If you can’t see anything above that can help and resolve your issue, then don’t hesitate to contact us.

Was this article helpful?
27 out of 132 found this helpful
Have more questions? Submit a request