Are you hearing adverts when you are signed up to Premium? Are you unable to shuffle songs but pay for a Family subscription? Occasionally issues like this occur, but we want to help you reinstate your Deezer subscription with some troubleshooting tips.
If you're a Deezer Premium, Deezer Duo, Deezer Family or Deezer HiFi user and you discover that you cannot use all your paid features, here are some of the most common reasons why your Deezer subscription might not be working.
- You've logged into another account. If you have more than one Deezer account, please check that you've logged into the correct account
- Your trial has ended. Check your subscription status using the steps in the section below to see if your free trial offer has ended
- Your payment was refused. If you're paying for Deezer with a debit or credit card, your payment should be completed almost immediately
Tip: See our article on refused payment for troubleshooting tips
- Your payment is being processed. If you've paid through your mobile provider or a third-party service, such as Apple, it can take up to 48 hours to process
Note: Cash payments or bank transfers can take up to 72 hours. Brazilian customer payments can take up to three working days to be cleared. Please contact us here with your PIN number
How to check your Deezer subscription status
- Go to Settings
- Select Account management
- Select Manage my subscription
You will be able to view your current subscription, the date it began and the date it will end
Tip: Select See plans to view all the plans that are available to you
- Go to Settings
- Select Account management
- Select Manage my subscription
You will be able to view your current subscription, the date it began and the date it will end
Tip: Select See plans to view all the plans that are available to you
- Go to your profile
- Select Account Settings
- Select MANAGE MY SUBSCRIPTION
You will be able to view your current subscription, the date it began and the date it will end
Tip: Select See plans to view all the plans that are available to you
Deezer values your feedback. Join the conversation at Deezer Community.
Want more insight to the topics explored in this article? Find out more at I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free