In this FAQ article, we explain why you might see unexpected charges on your account.
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Occasionally, you may see a small charge to verify your details are accurate. This charge appears as pending and rarely leaves your account. Once the authorization process is completed, the payment is immediately released.
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Deezer subscriptions are charged on a monthly basis. If you find a second payment has been taken in the same month, there are a couple of reasons why this might happen:
You have accidently created a second Deezer account with another email address
You have subscribed twice using two different Deezer accounts with two different payment methods, such as credit cards, iTunes, or your mobile provider
Note: If you haven’t done the above, contact our Customer Support team
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Firstly, check if you have two accounts. Secondly, check if you have more than one payment method. Finally, cancel the subscription you do not need as soon as possible
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Adyen is one of our payment processor partners. If you see Adyen on your bank statement and would like to confirm it's a legitimate payment to Deezer, you can so through their website here.
Deezer values your feedback. Join the conversation at Deezer Community.
Want more insight to the topics explored in this article? Find out more at Payment issues on Deezer
