Deezer Support Real-time status

If you can’t log in to Deezer, start by opening the app or website, enter the email linked to your account or sign in with Apple, Facebook, or Google, enter your password if needed, you can also use the email option on mobile to access your account directly, to log out go to your profile then settings and select “Logout,” if you still face issues check our help guide or get support from the Deezer Community, you can also explore other login methods for compatible devices.

If you can’t access your Deezer subscription (Premium, Duo, Family or HiFi), there may be several reasons. First, make sure you’re logged into the correct account, especially if you have more than one. Your trial period may have expired, your payment might have been declined, or your subscription purchased via Apple hasn’t been activated yet.

To check your subscription status, go to your profile, then Settings → Subscription → Manage my subscription. You’ll see your current plan, its start date and end date. For more details, visit our help article . You can also ask questions and share tips with other users on the Deezer Community.

If you’re having trouble logging in to Deezer, make sure you’re using the correct email address—especially if you have multiple accounts—and check that your password is correct and your device isn’t offline; you can find all detailed troubleshooting steps in our help article here: Problems Logging In To Deezer, and if you’d like to ask questions or get help from other users, visit the Deezer Community: Deezer Community.

If you're having trouble playing music on mobile — greyed-out tracks, playback stopping, or messages like “Error: unable to play” — several solutions may help.

Start by restarting your phone, closing and reopening the Deezer app, or logging out and back into your account. Make sure your Internet connection is working properly by switching between Wi-Fi and mobile data, or by restarting your router. Check that both the Deezer app and your operating system are up to date.

If you’re experiencing performance issues, try clearing the cache. A full reinstall of the app may also help. If you're using an SD card on Android, remove it temporarily, reinstall Deezer, then insert it again. Some settings, such as battery saver or antivirus apps, can block playback.

For a detailed step-by-step guide, see our help article here. You can also exchange tips with other users on the Deezer Community.

If you're having trouble playing music on mobile—such as greyed-out tracks, playback errors, offline mode issues, or songs stopping unexpectedly—it’s usually related to connection, cache, or update problems. Try restarting your phone, restarting the Deezer app, checking your Internet connection, updating the app, or clearing the Smart Cache. Reinstalling the app or troubleshooting your SD card on Android may also help.

For full step-by-step instructions, see this article. You can also ask questions or get help from other users on the Deezer Community.

If you need help with your account, subscription, or devices, the Deezer Customer Service team is ready to assist you quickly. The fastest way is via the live chat located at the bottom right of your screen. You can also fill out an online form or ask questions to experts in the Deezer Community. For additional tips, follow us on social media and refer to our help article.