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I've paid but I'm still seeing adverts and being asked to subscribe

Just set up your payment?

It can sometimes take a couple of minutes for the system to update your account status after making a payment.

Please wait five minutes and then follow the steps below to log out and then log in again.

If you’re an app user:

  1. Navigate to My Music
  2. Tap on the Settings icon > Manage my account
  3. Tap Log out

If you’re a web user:

  1. On the left hand bar, click the 
  2. Click Log out

Logged in with the right account

It’s possible to create multiple Deezer accounts, you just need a different email address for each account. Please check that you’ve logged in with the correct account that has your paid subscription.

If you’re not sure which email you used to create an account, an easy way to test is:

  • Try recovering the password for each of your email addresses
  • If an account exists, you’ll be sent an email with a new password

Still not working?

Contact our support team via our webform, please include your payment method and the email address registered to your Deezer account.

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