Identifying fake or phishing Deezer emails

What is phishing?

Phishing is usually done through email, ads, or by sites that look similar to sites you already use. For example, someone who is phishing might send you an email that appears to be sent from Deezer, so that you'll share information about your bank account.

Phishing emails will often ask for personal information or security details such as:

• Usernames and passwords, including password changes
• Social Security numbers
• Bank account numbers
• PINs (Personal Identification Numbers)
• Credit card numbers
• Your mother's maiden name
• Your birthday

Important: Deezer will never ask you to provide this type of information in an email

How to identify a fake or phishing email not sent by Deezer

Many phishing emails are designed to look as authentic as possible, so at first glance they look like a legitimate email. When trying to identify a phishing email, the details are usually what give it away, keep an eye out for these red flags that can help you to spot a fraudulent email:

• The email has ended up in your spam folder; many email services can detect the more obvious phishing attempts and will filter them to your spam folder to warn you
• If the email asks you to login to verify your details
• Check that the email address and the sender name match (@deezer.com)
• Check the email header to see who the email is "from". Most email services will allow you to see more detailed information of who sent the email, by clicking on the email address
• Check that the domain (e.g. @deezer.com) matches the sender name
• Check the email is signed by the correct domain too
• If in doubt, don't click any links until you've checked them first
• On a PC or Mac, you can hover over the link to inspect it, you'll usually see the destination displayed at the bottom of your browser window
• Use a link scanner, there are several sites out there that will scan a link and give you a risk assessment such as URLVOID or Norton Safe web
• Don't download anything from an email or linked by an email

Still not sure if this Deezer email is fake?

If you're still not sure of an email's legitimacy, treat it like it's fraudulent and simply delete it. Don't respond to, click any links, or download anything in the email.

But if you already did:

1. Immediately reset your password
2. If you use the same password/email combination on other sites or services, we recommend changing your password there too
3. Contact your bank if you think your financial details have been compromised