Jump to section:
Our commitment to you and the security of your personal data is of utmost importance to us. This article will help you to secure your personal information and protect yourself against phishing scams.
What is Phishing?
Phishing is usually done through email, ads, or by sites that look similar to sites that you already use. For example, someone who is phishing might send you an email that appears to be sent from Deezer so that you'll share information about your bank account.
Phishing emails will often ask for personal information or security details such as:
- Usernames and passwords, including password changes
- Social Security numbers
- Bank account numbers
- PINs (Personal Identification Numbers)
- Credit card numbers
- Your mother's maiden name
- Your birthday
Warning: Deezer will never ask you to provide this type of information in an email, so don’t give this information out
How to identify a fake or phishing email
Phishing emails are designed to look as authentic as possible, so at first glance they can look like a legitimate email. When trying to identify a phishing email, the details are usually what give it away. Keep an eye out for these red flags that can help you to spot a fraudulent email. Here are some of the most common things to look for:
- The email has ended up in your spam folder. Many email services can detect the more obvious phishing attempts and will filter them to your spam folder to warn you
- The email asks you to log in to verify your details
- The email address and the sender name do not match (@deezer.com)
- Check the email header to see who the email is from. Most email services will allow you to see more detailed information about who sent the email by clicking on the email address. You should:
- Check that the domain (e.g. @deezer.com) matches the sender name
- Check that the email is signed by the correct domain
What to do if you receive a phishing email
- Do not click any links until you've checked them first
Note: On a PC or Mac, you can hover over the link to inspect it. You'll usually see the destination displayed at the bottom of your browser window. You can also use a link scanner. There are several sites out there that will scan a link and give you a risk assessment, such as URLVOID or Norton Safe web
- Do not download anything from an email or linked by an email
- Do not reply to the email or share your personal information in any manner
- Report the email as spam in your email software
Still not sure if a Deezer email is fake?
If you're still not sure of an email's legitimacy, treat it like it's fraudulent and simply delete it. Don't respond to it, click any links, or download anything in the email.
What to do if you have shared your personal information with a scammer
If you have shared your password:
- Immediately reset the password of your Deezer account in your settings
- Change the passwords for your other subscriptions and accounts if they are the same or similar to the one you use for Deezer
If you have shared your credit card details:
- Contact your bank immediately to terminate your credit card
- File a complaint with the police