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Deleting/removing a Deezer Family or Deezer Trio member

Simone
  • Updated

Before you delete/remove a member, please make sure you are logged into the Admin account. We recommend that any content you wish to save is transferred to another account before you delete a Profile.

Note: An Independent account can only be removed (not deleted)

Deleting/removing a member on mobile

  1. Log in to the Admin account
  2. Select Members
  3. Alternatively, you can go to Settings New_Settings.jpg, where you can also select Members Family_members.jpg
  4. Select the three dots on Android (or on iOS devices) next to the member you would like to delete/remove
  5. Depending on how the member was set up, you can select:

Delete this profile for Profiles Delete_this_profile.png

Remove this member for Independent accounts Remove_this_profile.png

  1. Tap OK to confirm

Note: Independent accounts will be removed from your plan, reverting back to Deezer Free. The account owner can subscribe at any time to access music on demand and offline listening

Deleting/removing a member on your computer

  1. Log in to the Admin account
  2. Select your Profile Profile_Icon_Edited.png (located next to the notification bell)
  3. Select Members
  4. Select Manage members
  5. Select the editing icon Edit_or_Create_New_Profile_Icon.png on the member you want to remove/delete
  6. You are able to remove Independent accounts or delete Profiles

To remove an Independent account:

  • Select Remove
  • Re-enter the username of the Independent account
  • Confirm by selecting Remove

To delete a Profile:

  • Select Delete this profile located at the bottom of the page under profile details
  • Re-enter the username of the Profile
  • Confirm by selecting Delete

“What happens to a member's content when this member is deleted/removed?”

When an Admin deletes a Profile, the member's favorites, recommendations, playlists and personal listening history will be permanently deleted. This is why we recommend converting profiles into independent accounts or transferring playlists before the Admin deletes a Profile or kid-only profile to ensure the content is not lost.

When an Independent account is removed from a plan by the Admin, the account will revert back to Deezer Free. Independent account owners can subscribe to any Deezer plan to access playlists, music on demand and offline listening.