Logging in to Deezer Family

Family members can be added to a Deezer Family plan as an Independent account with their own password or a Profile (same log-in details as the Admin).

The steps to log in differ depending on how the Family member was originally set up by the Admin:

Independent accounts

If the Family member was set up as an Independent account, this member will need to enter the log-in credentials used to accept the invite.

• Independent accounts are locked to all Family members (Admin, other Independent accounts and Profiles) and can only be accessed by the owner of the account
• If the owner cannot remember the credentials used, the password can be reset

Profiles

If the Family member was set up as a Profile, this member will need to enter the same log-in details used by the Admin. Once logged in, the member can switch to any Profile or Kid profile.

Note: Profiles can be accessed by all Family members, including Independent accounts

How to switch Profiles on mobile

1. You have the option to tap the FAMILY MEMBERS button or go to Settings  and select Family members
2. Select the Profile you would like to access

How to switch Profiles on your computer

1. Log in to your account
2. Select the Profile you would like to access

Note: If you are already logged in, you can view other Profiles by selecting your profile photo and Family members

"As a Family member, how can I link with Amazon Alexa, Google Home or Sonos?"

If you have a Profile, see our Amazon Alexa, Google Home and Sonos articles on how to switch Family member profiles.

Note: An Independent account can be accessed and linked independently, using its own log-in credentials

"How do I prevent Family members logging in with my Gmail details to access their Profiles?"

If you've signed in to deezer.com with your Google account details, you can unlink your Google account and reset your password.

Note: This only applies to Profiles (not Independent accounts)