We know that sometimes things don't go to plan with a service and you need to speak to someone directly to solve your account issues. As a customer, you may want to change a payment method, speak to us about your subscription or problems logging in. At Deezer, we pride ourselves on our Deezer Support representatives who will be on hand to answer your queries as quickly as possible when you need to contact us.
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Most troubleshooting questions about your Deezer plan or devices can be answered within our support site:
However, we know that sometimes you want to speak with someone directly. There are a number of other ways to find a solution to your problem if you can’t find the answers in our articles.
The best way to contact us
The quickest and easiest way to contact us is:
Deezer Support Chat
Speak to one of our Deezer Support representatives via Webchat between the hours of 09:00 and 17:00 GMT on weekdays and 11:00 until 17:00 GMT on weekends and they’ll be sure to get back to you. Click on the Chat With Us window, which will appear in the bottom-right corner of your screen during our office hours.
Tip: We recommend this to be your first way of contacting us!
Other ways to contact us
You can also find help using these methods:
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Webform
If you can’t find an answer on the support site, please fill out a webform and we'll get back to you.
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Ask an expert
If you’re stuck, you can always ask the Deezer Community. Our global Superusers and Community Managers share their top troubleshooting tips. Post your opinion or vote for your favorite ideas.
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Social
Find us on our Facebook page or @DeezerHelp on X (formerly known as Twitter). We're available during the week between the hours of 09.00 and 17.00 GMT.
Deezer values your feedback. Join the conversation at Deezer Community.
Want more insight to the topics explored in this article? Find out more at How to contact Deezer Support