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Most troubleshooting questions about your Deezer plan or devices can be answered within our support site:
However, we know that sometimes you want to speak with someone directly. There are a number of other ways to find a solution to your problem if you can’t find the answers in our articles.
The best way to contact us
The quickest and easiest way to contact us is:
Deezer Support Chat
Speak to one of our Deezer Support representatives via Webchat between the hours of 09:30 and 17:00 GMT on weekdays and 11:00 until 17:00 GMT on weekends and they’ll be sure to get back to you. Click on the Chat With Us window, which will appear in the bottom-right corner of your screen during our office hours.
Tip: We recommend this to be your first way of contacting us!
Other ways to contact us
You can also find help using these methods:
If you can’t find an answer on the support site, please fill out a webform and we'll get back to you.
- Ask an expert
If you’re stuck, you can always ask the Deezer Community. Our global Superusers and Community Managers share their top troubleshooting tips. Post your opinion or vote for your favorite ideas.
Find us on our Facebook page or @DeezerHelp on Twitter. We're available during the week between the hours of 09.30 and 17.00 GMT.