Most troubleshooting questions about your Deezer subscription or devices can be answered with our Helpdesk:
If you can’t find the answer you are looking for on our Helpdesk, please fill out a webform and we'll get back to you.
If you’re stuck, you can always ask the Deezer Community. Our global Superusers and Community Managers share their top troubleshooting tips. Post your opinion or vote for your favorite ideas.
Speak to one of our Deezer Support representatives via Webchat between the hours of 09:30 and 17:00 GMT on weekdays and 11:00 until 17:00 GMT on weekends. Click on the Chat With Us window, which will appear in the bottom-right corner of your screen during our office hours.