From time to time, your Deezer app may display an error message when you're trying to play music. It may read, "Error: Failed to play" or "The requested content is not loading".
When it comes to technical difficulties, the answer can be as simple as turning your phone off and on again. It's also worth logging out and logging back in to your account because this can help solve the majority of connection problems.
You'll find some troubleshooting tips below that should resolve your problem.
Tip: If you're having trouble playing music offline, take a look at our Offline listening support page. If you're having difficulties with the Deezer app and this article doesn't solve your problem, the best place to get help is through the Deezer Community. You'll find solutions to issues with playback problems, playlist recovery, specific technical issues and other topics
Note: Before you try to remove your SD card, check your device has a removable SD card in your technical documentation or with a quick web search, ensuring you follow your manufacturer's guidelines
Note: This troubleshooting technique is only for Android devices
Uninstall the Deezer app
Turn off your device and remove your SD card
Restart your device and reinstall the app again
Within the app, Go to Settings
Select Data and storage
Under Disk usage, select Change storage
Turn off your device and reinsert your SD card
Occasionally, Deezer may play one song and stop playing music. This might happen if you have switched battery saver mode on on your device. Antivirus software may also cause Deezer to stop playing music. These types of features and applications may cause problems with AutoPlay or any apps running in the background.