Can’t play music on web browser

This article explains some common fixes for using Deezer on the web.

If you’re having difficulties with the Deezer app and this article doesn’t solve your problem, the best place to get help, fast, is through the Deezer Community. You’ll find solutions to issues with playback problems, playlist recover, specific technical issues and other topics.

Check if it’s a connection issue

If the Deezer web player says you have no internet connection, try:

Restarting your browser

Simplest solution first: try quitting your browser application and restarting. Then, return to Deezer.

Checking for updates

Sometimes your browser and Flash Player may have missed an update. Try updating them and see if it makes a difference.

Clearing your cache

Try clearing your browser cache (if you’re not sure how, just search for ‘how to clear my cache’, or take a look at one of these links for your web browser: Google Chrome, Internet Explorer, Microsoft Edge, Firefox, Safari). Then log out and log back in again.

Reduce your open tabs

How many browser tabs do you have open? Depending on the power of your computer, sometimes loads of open tabs affects Deezer’s performance.

Enable HTML5

If you are using Chrome 55+, Microsoft Edge 14.14291+ or Safari 10+ then you can activate our HTML5 player as a workaround for many Flash Player-related issues.

1. Log in to Deezer.com
2. Click the Settings icon  next to My Music
3. Under Audio, tick the box next to HTML5 player

Security settings

Is there a security setting/firewall in place that is not recognizing Deezer as safe? Check for any Flash blockers, ad blockers or security plugins that could be interfering with Deezer, and make sure they recognize Deezer as a safe site.

Check for breaking news on our support website

Check our support feeds for service issues.

• If there is an ongoing issue with the service, you will find the latest information on the the Deezer Support frontpage
• Check our support Twitter page @DeezerHelp

Updated: Apr 9, 2018