This article will provide you with up-to-date and comprehensive information on the newest Deezer’s partnership with Walmart Mexico y Centroamérica, including an overview of Walmart and Deezer Premium, the offers available, how to activate and manage your account or if you need to cancel the Deezer subscription. You will also find a list of frequently asked questions and troubleshooting tips should you have a problem with your account.
Who is Walmart de México y Centroamérica?
It is one of the largest retail chains in Latin headquartered in Mexico City, The business considers different store formats including Bodega Aurrera, Bodega Aurrera Express, Mi Bodega Aurrera, Sam’s Club, Walmart Express and Walmart Supercenter.
Walmart Mexico is also known for its significant market influence, the company offers a range of goods and services from groceries and household products to electronics and apparel, it has an e-commerce presence, allowing customers to shop online.
Bodega Aurrera Beneficios and Walmart Beneficios | Reward program
Beneficios is a program in an affiliate account that grants benefits by accumulating purchases amount as a progress indicator.
How does the program work?
To earn benefits from your purchases, you must provide your cell phone number at checkout or register your purchases online. The benefits will be delivered at checkout when giving the number in a purchase, or could be activated trough the landing page bodegaaurrera.com.mx/beneficios and walmart.com.mx/beneficios based on the advance given by registered purchases.
If you make a return, the refunded amount will be deducted from your accumulated balance.
What is Deezer Premium?
With Deezer Premium, you can listen to all your music offline and create playlists, without the hassle of adverts. You can even identify tracks, sing along to your favourite songs and play music quizzes with other users with built-in features like SongCatcher, Lyrics and Music Quizzes. All these features are available to you, and you can experience it all with Hi-Fi sound!
What kind of Deezer offers are available at Walmart and where?
If you are a Bodega Aurrera Beneficios or Walmart Beneficios customer, you can get the benefit of Deezer Premium with a 15% or 25% discount over the actual price, depending on the amount you spend in the store. This discount comes after 1 month free of Deezer Premium.
Currently, these offers are only available in Mexico for all Bodega Aurrera Beneficios or Walmart Beneficios registered customers.
How to access the Deezer Premium benefit and activate it
To be eligible to get this benefit, Bodega Aurrera Beneficios or Walmart Beneficios customers will need a redeemable benefit to select and activate the Deezer offer:
- Option 1 - 1 month free Deezer Premium and in the next months 15% discount over full price
- Option 2 - 1 month free Deezer Premium and in the next months 25% discount over full price
Note: You can accumulate purchases in Walmart Beneficios when you buy in-store or online in the following brands - Bodega Aurrera, Bodega Aurrera Express, Mi Bodega Aurrera, Walmart Express and Walmart Supercenter. Purchases in Sam’s Club are not considered for the program.
The process to start accumulating your purchase is simple:
- When you pay for your purchase, provide your phone number
- Complete your registration online or through SMS
- Accumulate more purchases online or in physical stores to be eligible for more and better benefits
- Activate the Deezer Premium benefit and start enjoying it
- You will receive an email with an activation link
- Redeem the code by pressing the option Active my benefit
- You will be redirected to Deezer landing page to activate the service
- If you have a Deezer account, LOGIN with your email address and password or alternatively, if you don’t have an account with us, SIGN UP adding all the requested details
- You will be redirected to the payment page to select your method of payment after the 1-month free you are entitled to
- All set, you are ready to enjoy all the features of Deezer Premium!
Eligible Customers to 1-month Deezer Premium offer with 15% or 25% discount
To be able to redeem this benefit, you must fill these conditions:
- Customers must participate in Walmart Beneficios or Bodega Aurrera Beneficios
- Successfully managed to activate the promotional offer Deezer Premium with a 15% or 25% discount depending on the selection available for each user has achieved
- Eligible customers are only entitled to 1-month free Deezer Premium
- To enjoy 1-month free Deezer Premium, customers must not have previously participated in a free trial to any Deezer direct subscription service
- Customers can’t have an active paid subscription or had one paid subscription in the past to enjoy 1-month free Deezer Premium
- To access the Deezer Premium Service, end-users who redeem the Promotional Offer shall create a Deezer account and conclude an online contract with Deezer by accepting Deezer’s standard terms of use (or log in to their existing account)
You can find the terms and conditions of Bodega Aurrera Beneficios/Walmart Beneficios program here. Find out more information about Walmart Beneficios HERE or for Bodega Aurrera Beneficios HERE.
To cancel the Deezer subscription
You can cancel your subscription at any time through the Deezer app or website. If you cancel your Deezer Premium subscription, you'll still have access to your Premium features until the end of your current subscription period. After that, your account will revert to Deezer Free and any downloaded music will no longer be playable offline.
All of your favourite tracks, playlists and content will still be visible, but some features, like unlimited skips, downloading and offline listening, are only available to paid subscribers. All downloaded content will become grey and unplayable.
Note: Deezer Free is not available in all countries, so you might not be able to listen any content, when you cancel your paid subscription.
To cancel:
- Go to Settings
- Select Account management
- Select Manage my subscription
- Select Cancel my subscription
- Select the reason for cancelling and then select Confirm
You can find more information about how to cancel your subscription HERE
Frequently asked questions
How can I get the benefit of Deezer Premium?
To grab this benefit, you must participate in the Walmart Beneficios or Bodega Aurrera Beneficios, accumulate your purchases that will set you to one of the milestones. From there, you be eligible to select Deezer Premium Benefit with 15% or 25%.
I have subscribed to Deezer Premium with my Walmart Beneficios or Bodega Aurrera Beneficios benefit - How do I use it?
During the subscription process, if you are a brand-new user to Deezer, you will be required to create a Deezer account using your personal data (email, password, name, gender and age) before activation. If you already have a Deezer account, use your registered email and password to login during the activation process - once you are signed in, you are ready to start listening to the millions of songs and engage with Deezer features available to you!
Can users who do not currently subscribe to Bodega Aurrera Beneficios or Walmart Beneficios access the 15% or 25% discount for Deezer Premium?
No. To take advantage of this promotion, you need to be provided your phone number and subscriber to Beneficios program.
What do I do if I already have an active Premium subscription on Deezer?
If you have an active Premium subscription, you will need to cancel it. Wait until it switches to Deezer Free and, only then, activate your Walmart Deezer Premium benefit and link it with your existent Deezer account.
I already have a Deezer Premium subscription with another provider, what do I need to do to switch to access this benefit with Bodega Aurrera Beneficios or Walmart Beneficios offer?
If you have subscribed to Deezer Premium directly with Deezer or with another provider, you will have to cancel that subscription first, to avoid a double charge and when your Deezer account is free, then you can activate your Walmart Deezer Premium benefit and link it with your existing Deezer account.
I can’t find the other offers available on the Walmart Benefits Program such as Deezer Duo, Family, …
Presently, only Deezer Premium is available as an offer inside the program.
I can’t activate the service. What should I do?
If you can’t finish the journey and activate the Deezer Premium benefit on your Deezer account, please reach out to Walmart customer Support or check their FAQ HERE.
Walmart customer support can handle problems related to:
- Customers can't access the coupon or Deezer promotion
- The redirection link doesn't work
- Doesn’t show the benefit and I meet the criteria to receive it
I want to update my method of payment, who should I contact?
If you need to update your method of payment, you can make this change by yourself directly in the Deezer app or through www.deezer.com. Keep in mind that certain type of payment methods require that you end first your subscription before updating your method of payment. With that, you will lose the benefit of 15% or 25% discount, so if you have any doubts, reach out to our Deezer support team.
I was charged, and now I need a refund as I don’t use Deezer
Unfortunately, according to our terms and conditions - Article 10.4, we can't issue a refund. So if you don’t use Deezer services, or you wish to stop using it, make sure you cancel your subscription 48 hours before the renewal of the subscription. Keep in mind that as you didn’t cancel the automated renewal in time - your offer was renewed for another month.
A trial or discovery offer is automatically converted into a monthly subscription at the price stated in the offer or, otherwise, at the price applicable to the monthly subscription to the Deezer Premium Service (see dzr.fm/offers) You can find our Terms & Conditions with which you had to comply when you activated the offer here: dzr.fm/CGU
I want to keep using Deezer, but I can’t afford to pay. I have already cancelled my Deezer subscription
Yes, you can keep using Deezer. You will lose several features of the app and will start getting ads, but you will not lose your favourite playlists. You can find here the differences between the different plans Deezer offers - HERE. We also have partnerships with other partners. Check if they have any bundle with Deezer, or speak with Deezer support to know more.
What happens if I already have a Deezer account with a different email from the one I have on my Walmart account?
You can still use that Deezer account. During the activation process, you will be asked where you want to link your benefit. They are two different entities, so you can have different emails to access them.
Can I transfer my playlist from another streaming app to Deezer?
Yes, inside the Deezer app or website, you will find the feature “TuneMyMusic” which can be used for you to transfer your playlists from other platforms to Deezer. More details about that HERE
I can’t listen/find to my playlist, or I am always getting an error message.
Please ensure you are logged in to the correct Deezer account, as you might have more than one account registered. If you look for support, please provide the email or the user ID of your Deezer account. If you are getting an error when you try to play a track, please have a look at this section of our support - Troubleshooting.
Can I listen to music offline?
Yes! Deezer allows you to download playlists and albums that you have favourite and that are available for offline listening, as long as you have downloaded the content to your cell phone.
I have a Deezer Premium subscription through the Walmart benefit program plan, but I can still hear ads - What should I do?
We are sorry you are experiencing this issue. Please follow the steps below to resolve the issue:
- Make sure you have activated your account
- If you have several Deezer accounts, make sure you are logged into the Premium account
- If you pay a nominal subscription fee, please ensure that your most recent invoice has been processed successfully, and you are not late in paying
- If the steps above do not resolve your issue, please have the following information ready, so one of our agents can assist you:
- Email associated with your Deezer account
- Any other possible emails associated with the account
- Confirmation of your Deezer subscription through Walmart Benefits program
- Cell phone number with area code
When I change devices, will I be able to get my music back to the new device?
Yes!! To complete this, simply log in to your Deezer app and sync your music list again. Note: If you have download content on our previous device, you will need to download it again on the new device.