You may at some point receive an email informing you that there has been suspicious activity on your Deezer account. These emails are sent when our monitoring system and automatic checks detect one of the following scenarios:
| Scenario | Description |
|---|---|
| New sign-in | A new device or location that isn't recognized by Deezer has been used to try and sign in |
| Suspicious activity | Your credentials may have been compromised |
| A suspicious login | There has been an attempt to log in with the same email address |
| To secure your account | Your credentials are the same as the credentials leaked from another site |
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Signs of suspicious activity
- Playlists are appearing that have not been created by you
- Tracks are appearing in your Library that have not been favorited by you
- There are unusual music recommendations in your Flow
- You are unable to log into your account due to an unauthorized password change
How to protect your account
If you receive an email from Deezer informing you of suspicious activity, you will need to select the Reset your password button on the email. Alternatively, you can reset your password here.
Tip: You'll need a strong password that contains at least 8 characters. It should be unique and contain a combination of numbers, uppercase and lowercase letters, and symbols. Avoid using the same email and password combinations across multiple apps and sites
How your Deezer account may have been compromised
Your personal information could have been illegally acquired online, or you may have accidentally leaked your credentials on the web. The most common reasons for suspicious activity are:
- A malicious virus or keylogging software installed on your computer or device
- A phishing email sent by a malicious user
- Using the same email and password combination across multiple accounts
- Having a commonly used password. See the list here
Verifying a Suspicious Email
If you have received an email claiming to be from Deezer that offers prizes, tickets, promotions, or other unexpected rewards, and you are unsure whether it is legitimate, please do not click on any links or provide any personal information.
To help us verify the email, please download the original message and save it in .EML format. Then send the file to our Support team for review. The .EML file contains important technical information that allows us to investigate the origin of the message.
Once we receive the file, our team will review the email and confirm whether it was sent by Deezer or if it may be a phishing attempt.
Need more help?
If you continue to notice suspicious activity after resetting your password, you will need further help from our support team to secure your account.
Deezer values your feedback. Join the conversation at Deezer Community.
Want more insight to the topics explored in this article? Find out more at How to keep your Deezer account SAFE and SOUND