Occasionally, you may receive an email informing you that there has been suspicious activity on your Deezer account. These emails are sent when our monitoring system and automatic checks detect one of the following scenarios:
- New sign-in: a new device or location that isn't recognized by Deezer
- Suspicious activity: your credentials may have been compromised
- A suspicious login: a login attempt with the same email address
- Secure your account: your credentials are the same as the credentials leaked from another site
Signs of suspicious activity on your Deezer account
- New playlists not created by you
- Newly favorited tracks not added by you
- Unusual music recommendations in your Flow
- You are unable to log into your account due to an unauthorized password change
How do I protect my Deezer account?
If you receive an email from Deezer informing you of suspicious activity, you will need to select the Reset your password button on the email. Alternatively, you can reset your password here.
- You'll need a strong password that contains at least 8 characters
- Your Deezer password should contain a combination of numbers, uppercase and lowercase letters, and symbols
- Avoid using the same email/password combinations across multiple apps and sites
- Your Deezer password should be unique
Note: If you do not receive an email to reset your password, then it's possible that your email has been changed. If this happens, you should contact Deezer Support.
How did my Deezer account become compromised?
The security of your Deezer account may have been compromised due to sharing your personal information online, or someone illegally acquiring your login credentials (email and password). The most common reasons for suspicious activity are:
- A malicious virus or keylogging software installed on your computer or device
- A phishing email sent by a malicious user
- Using the same email and password combination across multiple accounts
- Commonly used passwords (see list here)
Is there anything else I should know?
If you continue to notice suspicious activity even after resetting your passwords, please contact Deezer Support for assistance.