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Deezer Family

Simone
  • Updated

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What's included

With Deezer Family, you and your Family members can listen to ad-free, unlimited music in high quality.

  • The Deezer Family plan allows up to 6 Family members to discover playlists, favorites and Flow
  • Connect up to 13 devices: The Admin can link up to 3 connected devices. Each additional Family member can pair up to 2 devices
  • Family members can be set up as Independent accounts with their own password or Profiles (same log-in details as Admin)
  • Sync to a wide range of speakers, home devices and game consoles
  • Launch the Family_card_ENGLISH.png Family mix for a shuffled selection of favorite tracks from all the Family members. Perfect for road trips.
  • Set up Kid profiles for children up to 12 years old

Visit the Deezer Family plan to learn more.

Getting started

These articles will help you set up and manage Family members:

Supported devices

A wide range of devices are compatible with Deezer Family:

Note: It is not possible to access Profiles or Kid profiles from some car entertainment systems, TVs and select devices

Requirements for Deezer Family

  • The Admin must meet the minimum age requirement outlined in our Terms and Conditions
  • All Family members must reside in the same household
  • Deezer Family is available worldwide for Android, iOS and desktop
  • If you already have an account and would like to subscribe, all your favorites will be kept:
    • If you are the Admin, all you need to do is switch from your existing account
    • If you are not the Admin, you must join as an Independent account to keep your existing favorites

Note: It is not possible to combine subscription offers i.e. Deezer HiFi and Deezer Family at the moment

How to subscribe to Deezer Family on mobile

If you're a Deezer Free or Deezer Premium subscriber and you'd like more music for the rest of your family, you can subscribe following these steps:

  1. Go to Settings New_Settings.jpg (displayed on the top-right corner on any of your Deezer tabs)
  2. Go to Account management My_Account_Icon_3.jpg
  3. All available offers are displayed under My subscription plan
  4. Depending on your current subscription, select Subscribe or Switch to Deezer Family

Note: If you're an iOS user and you cannot view all your available plans, please access your account from a web browser on your mobile or computer

How to subscribe to Deezer Family on your computer

  1. Go to the Settings menu located on your profile Profile_Icon_Edited.png
  2. Select Account settings
  3. On the My information tab, select Manage my subscription located under My subscription plan
  4. All available offers are displayed under My subscription plan
  5. Depending on your current subscription, select Subscribe or Switch to Deezer Family

Subscribing through iTunes

If you're currently subscribed through iTunes, you'll need to cancel your current offer and resubscribe in order to switch to Deezer Family.

Note: If you're paying through the Apple App Store, your total charge will be slightly more due to the commission charge

"How do I connect an existing Deezer Premium account?"

If you have a Deezer Premium account and you want to connect to a Deezer Family plan, you'll need to cancel first. Once your subscription has reverted back to Deezer Free, you can connect your Deezer account as an Independent account, using the invite link.

Note: If you have a Deezer Free account the process is the same, but there is no need to cancel first

"Can existing Deezer Family Profiles rejoin as Independent accounts?"

Yes, existing Deezer Family Profiles can become Independent accounts with their own log-in credentials. Before they can rejoin, they will need to:

  • Create a new Deezer Free account
  • Transfer their playlists from their existing Profile to their new account
  • Ask the Admin to send an invite link
  • Once the invite is accepted, the Admin can delete the Profile

"How can I transfer playlists from my Deezer Premium account?"

You can only transfer individual playlists. If you would like to transfer over your entire library, you'll have to raise a request via our webform.

"Why do I get error messages that someone else is listening on another device?"

Please ensure all listeners access the correct Profile to prevent listening error messages from occurring, while music is being played on another device or page.

You may also need to reset your password.

"What happens if I cancel my Deezer Family subscription?"

If you cancel your Deezer Family plan, your account will revert to Deezer Free and all Profiles will be suspended. Independent accounts will revert back to Deezer Free, keeping all their favorites, playlists and recommendations (except downloaded content). Once they've reverted back, they have the possibility to switch to any Deezer plan to access playlists, music on demand and offline listening.