From time to time, your Deezer app may display an error message when you're trying to play music. It may read, "Error: Failed to play" or "The requested content is not loading".
When it comes to technical difficulties, the answer can be as simple as turning your phone off and on again. It's also worth logging out and logging back in to your account because this can help solve the majority of connection problems.
You'll find some troubleshooting tips below that should resolve your problem.
Tip: If you're having trouble playing music offline, take a look at our Offline listening support page. If you're having difficulties with the Deezer app and this article doesn't solve your problem, the best place to get help is through the Deezer Community. You'll find solutions to issues with playback problems, playlist recovery, specific technical issues and other topics
Check for breaking news on our support website
Check our support feeds for service issues.
If there is an ongoing issue with the service, you will find the latest information on the the Deezer Support frontpage
Signs that your mobile is not connected to the internet include:
The Deezer app displays the "You're not connected to the internet" notification and/or a banner message reading "Deezer is offline"
Nothing happens when you tap the Play button
Tracks are greyed out
Before you do anything else, try resetting your mobile's WiFi:
Turn off the app
Turn off your WiFi
Wait for about two minutes
Restart your phone
Enable WiFi
Open the app
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If Deezer is being slow or says your storage is full, this is likely because the cache in the app is full. You can delete the cache, but remember it will delete your downloads, too.
To delete the app cache:
Go to Settings
Select Data and storage
Under Disk usage, Select Clear all
Tip: For ways around this, and to make your cache size less of a problem, have a look at our Smart Cache article.
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First, if you're not on the latest version of the Deezer app, update it. You can see the latest update for your phone here. It is also worth updating your phone's operating system.
Note: Before you try to remove your SD card, check your device has a removable SD card in your technical documentation or with a quick web search, ensuring you follow your manufacturer's guidelines
Note: This troubleshooting technique is only for Android devices
Uninstall the Deezer app
Turn off your device and remove your SD card
Restart your device and reinstall the app again
Within the app, Go to Settings
Select Data and storage
Under Disk usage, select Change storage
Turn off your device and reinsert your SD card
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Occasionally, Deezer may play one song and stop playing music. This might happen if you have switched battery saver mode on on your device. Antivirus software may also cause Deezer to stop playing music. These types of features and applications may cause problems with AutoPlay or any apps running in the background.
