If you're seeing messages like “Error: Failed to play” or “The requested content is not loading”, don’t worry this article has got you covered.
These errors usually relate to connectivity or cache issues. Whether your tracks are greyed out, playback stops after one song, or the app goes offline, follow the steps below to get things back on track.
Quick Fixes to Try First
Restart everything
- Turn your phone off and on
- Close and reopen the Deezer app
- Log out and back in to your Deezer account
Check your internet connection
- Switch between Wi-Fi and mobile data
- Reset your Wi-Fi by turning it off, waiting two minutes, and turning it back on
Make sure Deezer is up to date
- Update the Deezer app from your app store
- Update your phone’s operating system (Android or iOS)
Clear Cache (for performance issues or full storage)
- Navigate to your profile icon at the top left hand side of your application
- Select the Settings cog from the top right hand side of your application
- Within the section Preferences, select Offline & data
- Under Deezer data, navigate to Smart Cache and select Empty Smart Cache
- Navigate to your profile icon at the top left hand side of the application
- Select the Settings cog at the top right hand side of the application
- Go to Data and storage
- Under Data and storage, click Clear
⚠️ This will delete your downloads too. But don’t worry you’ll be able to download them again easily.
Reinstall Deezer
- Uninstall the Deezer app
- Restart your device
- Reinstall the app from your app store
- Log back in
💡 Need step-by-step help? See our reinstall guide here
SD Card Troubleshooting (Android only)
If you’re using an SD card and facing playback issues:
- Uninstall Deezer
- Turn off your phone and remove the SD card
- Restart your phone and reinstall the Deezer app
- Open Settings > Data and storage > Change storage
- Turn off the device and reinsert your SD card
One Song Plays Then Stops?
This could be due to:
- Battery saver or data saver mode being active
- Antivirus apps interfering with background playback
💡 Try disabling those settings and see if playback improves.
Still not working?
Check the Deezer Support homepage for service alerts
Visit Deezer Community to ask questions or find answers
Having trouble offline? See our Offline Listening guide