This article explains some common fixes for using Deezer on web.
Note: If you’re having difficulties with the Deezer desktop app and this article doesn’t solve your problem, the best place to get help is through the Deezer Community. You’ll find solutions to issues with playback problems, playlist recovery, specific technical issues and other topics.
If the Deezer web player says you have no internet connection, try these solutions below:
- Restart your browser: Try quitting your browser application and restarting. Then, return to Deezer
- Check for updates: Sometimes your browser may have missed an update. Try updating it to see if it makes a difference.
Deezer is supported on the following browsers. Select a browser to see how to update it.
Note: Only the latest two versions of each browser are supported
- Clear your cache: Try clearing your browser cache.
Tip: If you’re not sure how, just search for ‘how to clear my cache’, or take a look at one of these links for your web browser: Google Chrome, Microsoft Edge, Firefox, Safari
Then log out and log back in again.
- Reduce your open tabs: How many browser tabs do you have open? Depending on the power of your computer, sometimes lots of open tabs can affect Deezer’s performance.
Is there a security setting/firewall in place that is not recognizing Deezer as safe? Check for any Flash blockers, ad blockers or security plugins that could be interfering with Deezer and make sure they recognize Deezer as a safe site.
Check for breaking news on our support website
Check our support feeds for service issues.
If there is an ongoing issue with the service, you will find the latest information on our dedicated breaking news page!
Tip: Check our support Twitter page @DeezerHelp