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Reinstall Deezer

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Simone
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When it comes to technical difficulties the simplest answer is usually the correct one. Reinstalling Deezer is a good way of restoring the app and getting you back to the rhythm.

Note: Any offline songs, album or playlists that were previously downloaded will have to be re-downloaded

Android

  1. Login to Deezer, go to Favorites Heart_Edited.png> Settings Settings_Edited.png> App settings App_Settings_Icon_Edited.png. Under Disk usage (or Storage), press Clear all. While you’re there, clear the Smart Cache by dragging the slider all the way to the left until the space allocated reads “0 GB”.
  2. From your Android 6.0+ device’s home screen, navigate to Settings Settings_Edited.png > Apps App_Settings_Icon_Edited.png (For older Android devices, please search for how to delete apps on your version)
  3. Find Deezer in your list of apps
  4. Tap Deezer to bring up its settings
  5. Select Uninstall
  6. Restart your phone
  7. Open the Google Play Store Google_play_Icon_New.png search for and reinstall the Deezer app

Note: If you are unable to uninstall the app, please get in touch with the store that you bought the phone from as we’re unable to uninstall apps from our end.

iPhone and iPad

  1. On the home screen, tap and hold the Deezer Deezer_app.png icon until it starts shaking
  2. Press the X symbol on the icon to delete the app
  3. Now, open the App Store Apple_App_Store_Icon.png search for and reinstall the Deezer app

Windows 10 app

  1. From the Desktop, press the Windows button
  2. Click Settings
  3. Click Apps
  4. Select Apps & features from the left pane, find the Deezer app and click it
  5. Click Uninstall, and click Uninstall again in the pop-up to confirm
  6. Re-download Deezer from the Windows Apps store Windows_Icon.png and install it

Desktop app

Mac

  1. Open the Deezer app on your Mac, then quit Deezer
  2. Open Finder, then select Applications in the sidebar (If it’s not listed in your sidebar, return to the top menu, click Go > Applications)
  3. Find the ‘Deezer.app’, then click and drag it to the Trash
  4. Close Applications
  5. Re-download from deezer.com and install

Windows (Win 7 and 8)

  1. Close the Deezer desktop app
  2. Click Start and select the Control Panel (Windows 8 users: search for “Control Panel”)
  3. Select Programs and Features
  4. Choose Deezer in the list and click uninstall
  5. Follow the on-screen instructions
  6. Re-download Deezer from the Windows Store and install it

Windows 10

  1. From the Desktop, press the Windows button
  2. Click Settings
  3. Click Apps
  4. Select Apps & features from the left pane, and find the Deezer app (for the beta, Deezer 0.2.59) and click it
  5. Click Uninstall, and click Uninstall again in the pop-up to confirm
  6. Re-download from deezer.com and install

 

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