Here are some reasons why you might not be able to log in to your account(s).
Check your details
Some users may have multiple accounts. Please ensure you are entering the correct details for the right e-mail. On the mobile app and deezer.com, you can use the eye icon next to the password field to ensure you have not made a typo.
"I don't remember my password."
Whether you've forgotten your email, your password or both you can find your account with these steps:
- Visit our password reset form and enter your email address.
- You may have multiple email accounts. It's best to enter all of your email addresses, if you don't know your login details.
- You will receive a message from Deezer with a link.
- Follow the link to reset your password. You will see a message on the screen, when your password is successfully updated.
"Password reset isn't working."
If you do not receive an email, please refresh your inbox, checking spam and junk folders. While it can take up to 5 minutes to receive the email, in some exceptional cases it can take up to 30 minutes.
Note: Password reset links expire in under an hour for security reasons.
"I cannot log in with Facebook."
If you've temporarily deactivated your Facebook account, you may experience trouble logging in. You'll need the Deezer password that was sent to you in the "Welcome" message, when you signed up. You can also reset your password through Facebook or Deezer.
Learn more about Facebook.
"Deezer is offline."
If you see a "Connection to Deezer.com failed" or "Deezer is offline" message, check your connection. If you are using 4G, try switching to WiFi. Mobile and tablet users should also check in Settings and ensure flight mode is off.
"My account looks different. Why?"
If your account looks different (e.g. you can't find your playlists, favorite tracks or podcasts), it's possible you've logged into a second account created with a different email.
If you have recently upgraded, you'll need to check the payment has been completed and that your login details are correct.
"I'm worried someone is using my account."
Protect your account and reset your password.
"I can't log in with my mobile number."
In select countries, some users may be able to log in with their mobile number. If you are having trouble logging in with your mobile number, ask the Deezer Community for help.