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Password Reset Emails Not Being Received - August 28 [Solved]

September 4

The issue has now been resolved and password reset emails are being sent correctly.

Please accept our apologies for any inconvenience caused.

September 1

After deploying a fix, passwords are now being received.

In a limited number of cases the passwords are being received after a delay of up to 30 minutes.

Our technical teams continue to work to resolve the issue.

We apologize for the inconvenience.

August 28

Some customers may be experiencing an issue involving their password reset emails.

Our technicians are currently working on the issue, and will try to get it resolved as soon as possible.

Thank you for your patience.

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